SHOP POLICIES

Orders

 

All items are made to order and take time to complete. Most items are made within 2 weeks unless stated in the product description or have been purchased from the 'READY TO SHIP' section. Items purchased from the 'READY TO SHIP' section will be shipped within 3 business days. In some cases items can be made sooner, please contact me if you require an item quickly and I will do my best to accommodate your request. Once completed your order will be shipped using the following methods.

 

Payment

 

All payments are processed using PayPal. You can use Credit or Debit Cards with PayPal. Cheque & BACS can also be arranged. If you would like to make payment by Cheque or BACS please email aubinstewart@hotmail.co.uk. Items will only be sent upon receipt of payment.

 

Shipping

 

All UK orders benefit from FREE POSTAGE by Royal Mail 1st. High value items are posted using Royal Special Deilvery insured postage also FREE. This service is trackable and can take 1-2 working days to arrive. European & International orders will be posted Airsure Insured Mail at a flat rate of £10.00 and can take up to 6 working days. All items are packaged securely and come in a gift box. 

 

Returns & Exchanges

 

I strive to make sure all of my products are made to a high standard however if you are unhappy with your purchase or have any concerns regarding your item please contact me within 7 days of receiving your item to discuss your concerns.

Items from stock which are returned in their original condition and unworn within 28 days of purchase will be refunded. Please return the item securely packaged using insured postage and obtain proof of postage.

Custom orders can only be returned or exchanged at my discretion. Personalised items or commissioned items can only be returned if faulty or at my discretion.  Please contact me if you have any concerns regarding a custom order.

If you would like to discuss any policies with me, please contact me on aubinstewart@hotmail.co.uk.

 

Ring Sizing

 

All rings are made to order using UK size measurements. It is the customers responsibility to provide an accurate finger size when placing a ring order. A charge of £25.00 plus postage will be applied to any rings returned for sizing.

 

 

THANK YOU!